Terms & Conditions

Cocoa Brown Pty Ltd and RK-Distribution, terms and conditions of sale

The terms and conditions set forth below are the official agreement for all products sold and ordered through Cocoa Brown Pty Ltd, official sites in Australia and New Zealand. Including their exclusive distributor for the above mentioned countries, RK-Distribution. Hereafter referred to in the Terms and Conditions as Cocoa Brown Pty Ltd.

Please read carefully

These Terms and Conditions are the official terms of use for Cocoa Brown Pty Ltd and its website and mobile website, as well as Cocoa Brown  microsites and social media sites, such as Facebook, Instagram and Twitter.

The use of these sites are governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Cocoa Brown  Pty Ltd indicates your understanding and acceptance of these terms and conditions to which you agree to be bound by.

Cocoa Brown  Pty Ltd reserves the right to make changes to these sites and these terms and conditions at any time without any prior notice. You should check this page regularly to take notice of any changes we may have made to the TERMS AND CONDITIONS AGREEMENT OF SALE.

Cocoa Brown  Pty Ltd is the service provider; it is also referred to as “Cocoa Brown ”, “us” and “we”.

Customer is the person or organisation who purchases or seeks services from Cocoa Brown ; it is also referred to as “you”.

PLACING ORDERS 

All orders placed are subject to confirmation and acceptance by Cocoa Brown  Pty Ltd.

Cocoa Brown  Pty Ltd may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to Cocoa Brown , which must be received within seven days of the price increase notification.

If Cocoa Brown  Pty Ltd discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund to the credit card with which you made your original purchase.

To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include emailing or calling our customer service department, or submitting order by fax. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.

Quantity in stock does not take into account the orders which are yet to be processed. It is possible that an order placed earlier will receive the stock allocation which was displayed at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our website.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email.

Cocoa Brown does not allow or support resale or export of products purchased from this site. All affiliates and third party suppliers must be approved by Cocoa Brown  and can be done so by contacting info@Cocoabrown.com.au. You agree when purchasing from this site that you are doing so for internal use only, and not for resale or export.

PAYMENT 

For on-line orders, accepted payments include credit cards (Visa/ Master card/Bankcard ONLY)

The title of the goods supplied does not pass to the customer from COCOA BROWN  until the full amount is paid to Cocoa Brown  Pty Ltd. Upon request, we also accept payments via Paypal or direct transfer.

WARRANTY CLAIM 

All goods sold by COCOA BROWN  come with a warranty to be free from any defects or faults. This warranty is not transferable.

Goods under warranty cover will be replaced or repaired by the manufacturer.

Warranty only covers the item(s) sold by COCOA BROWN .

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Cocoa Brown . COCOA BROWN  is not responsible for any parcel missing in transit, on its return back to COCOA BROWN .

Please see Shipping and Returns page for more detailed information.

DISCLAIMER 

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.

TERMS AND CONDITIONS  —  PROMOTIONS 

REDEEMING DISCOUNT CODES: Simply enter your discount code in the text box marked “Promo Code” on the ‘My Bag’ page during the checkout process. When a discount code is accepted, it will be applied to your order and will show on the checkout page.

Please Note: Discount codes are case sensitive and should be entered exactly as they appear. Only one discount code may be used per online order and are not to be used in conjunction with any other offer. Discount codes cannot be used when purchasing sale items and cannot be used to discount shipping costs.

Promotional codes cannot be applied after an order has been placed.

Cocoa Brown  Pty Ltd  ABN *******************